Updated 30TH March
On 17th March the Government advised against all non-essential travel overseas, initially for a period of 30 days, due to the current Coronavirus COVID-19 outbreak, the Walk The Camino team is working hard to contact all clients travelling soon and reschedule all trips due to depart by 30th April .
We understand that the spread of Coronavirus (Covid-19), is causing concern for everyone. During this unprecedented situation and we wish to assure you that the health and well being of our valued customers, our team and our many partners on all our Camino tours is our priority.
The situation is changing on a daily basis and will continue to develop over the coming weeks. The majority of our accommodation, transport and service providers have already closed in order to protect their staff and customers.
We are monitoring the advice of the UK Government, specifically the Foreign and Commonwealth Office (FCO), the WHO (World Health Organisation) and taking guidance from ABTA (Association of British Travel Agents).
Resources for Travellers
FCO https://www.gov.uk/foreign-travel-advice
WHO https://www.who.int/emergencies/diseases/novel-coronavirus-2019
ABTA https://www.abta.com/news/coronavirus-outbreak
NaTHNaC https://travelhealthpro.org.uk/countries
If you are travelling with us before 16th April, please contact our Customer Service team and we’ll be able to help you:
- Postpone your trip up to the end October 2021
- Re-route to another destination up to the end October 2021
- Get a credit note for the full value of your trip up to the end October 2021
Please be aware that our team is extremely busy at the moment, so it might take a few days for your query to be processed if your travel dates are not imminent.
If you are travelling with us after 16th April:
If you are travelling with us later on this year, our normal cancellation policy still applies.
For those clients with non-immediate travel bookings post-April 16th, we will discuss options on a case by case basis in order of departure date.
Many of our clients have already rescheduled their trips and we thank them for their support at this time of crisis in the travel industry.
If you’re due to travel in May, we recommend that you wait until 4 weeks before travel before deciding to postpone or cancel your trip. The situation is developing daily and our team are prioritising customers currently travelling or due to depart shortly.
Booking Terms and Conditions
From 17th March and for a period of 30 days the FCO travel restrictions affecting WTC’s clients are relevant for all tours.
You should contact your insurer to find out if you can make a claim.
Some insurance policies may cover you if FCO advises against all travel or non-essential travel overseas, to any destination. Check your insurer’s website and your policy documents to find out what’s covered. Currently, the key question is "Am I covered if the FCO advises against all travel or all but essential travel".
Rescheduling Flights / Cancellation Refunds
Your airline may allow you to change your flights free of charge. Many of our UK & international clients have already been able to rebook flights free of charge.
Customer Service
Should you wish to discuss your upcoming travel plans, please email customerservice@walkthecamino.com or call us on +44 141 956 1569.
